Refund policy
90-Day Money-Back Guarantee
We stand behind Pain Be Gone PRO+. If you don’t love your results, you’re protected by our 90-day money-back guarantee. You have 90 days from the date you receive your order to request a return or refund.
How It Works
To start a return, email us at support@painbegonepro.com.
Our team will review your request and, if approved, provide a return shipping label and instructions.
Please note: Items sent back without first requesting a return will not be accepted.
Return Eligibility
To qualify for a refund:
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Your item does not need to be unused — but it must be safely returned.
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Original packaging is appreciated but not required for refund eligibility.
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Proof of purchase (order number or receipt) is required.
We want this process to be simple — if you’re not satisfied, reach out and we’ll make it right.
Damages or Issues
If your order arrives damaged, defective, or incorrect, contact us immediately.
We’ll evaluate the issue and fix it as quickly as possible.
Exceptions / Non-Returnable Items
We cannot accept returns on:
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Hazardous materials
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Flammable liquids or gases
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Gift cards
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Final-sale items
If you have questions about a specific item, contact us — we’re here to help.
Exchanges
Need a different item?
The fastest way is to complete a return, and once accepted, place a new order for the item you want.
European Union 14-Day Cooling-Off Period
If your order is shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason.
Items must be returned in the same condition you received them, with proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you of your refund status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note: Your bank or card provider may take additional time to process the refund.
If it has been more than 15 business days since your refund was approved, please contact us at support@painbegonepro.com.